Terms and conditions

Booking conditions

  • For reservations must be paid in advance 30% of the period you have chosen the apartment, the rest of the amount will be paid on the day of check in.
  • The Timecheck in begin is 15:00 pm , unless there is established from the outset the possibility of accommodation earlier this hour
  • The time the apartment should be check out is 11:00 am, unless is established from the beginning a later hour for leaving the apartment, if delayed more than 1 hour on departure the guests will pay an additional 50% on accommodation from one day fee price. At 11.00 am in the apartment, the cleaning person is showing up to start preparing for the next customer!
  • For Free cancellation is required 60 days in advance, under 60 days cancellation we have a 30% penalty from of the entire fee of the booking , and under 30 days cancellation will charge the full amount of the booking

Terms of accommodation

  • We need an identity card of at least one person who stay in the apartment
  • It is expected of you to protect the apartment and all it contains which also against good damage or shortages throughout your stay.
  • Smoking is prohibited in all apartments (except balcony). Apartments are not insured risks for customers who do not meet this requirement. In the event of breach of this rule due, the entire responsibility for the insurer is the responsibility of the customer.
  • Maid service is weekly (if you wish it involves a daily surcharge) .Linen and towels will be changed on the weekly based calendar!.If it happens to be left permanent marks on the sheets, furniture, floors, carpets or on the walls of the apartment then you will be responsible for the costs to replace or repair them.
  • Any damage to the apartment caused by the fault of the customer shall be payed by the customer.
  • Apartments may be used only for accommodation. It is forbidden to be used as apartments in activities that violate the Romanian legislation.
  • It is forbidden to organize events / parties causing annoyance to neighbors.
  • Access pets in apartments require a deposit of 200 euros and an additional fee per night
  • We are not responsible for theft of personal belongings from the apartment where the client forget the apartment door open or bring strangers.

Very Important to read

Please note that Brasov Sweet Retreat has no reception. Please contact the property in advance for check-in arrangements. Contact details are stated in the booking confirmation.

Brasov Sweet Retreat is located in a residential zone. Guests are kindly requested respect the neighbours’ privacy. The apartments are not all located in the same building, but very close to each other.

Please note that guests under the age of 18 can only check in with a parent/legal guardian.

Any type of extra bed or baby cot is upon request and needs to be confirmed by management. Extra linen and towels are available upon request, at an extra fee.

Please note that children over 5 years old will be considered at the room rate as an adult.
A prepayment deposit by wire transfer is required to secure your reservation. The property will contact you after you book to provide any wire transfer instructions.

Payment and Cancellation Conditions

A deposit equal to 30.00% of the stay is required.
The deposit will be refunded according to the cancellation conditions.
Full booking balance is due on the day of arrival.
Payments by cash, bacs, paypal, and the following cards:
Visa Debit / Delta, Visa Credit, Maestro / Switch, Mastercard – no charge.
Cancellation Conditions
If a booking is cancelled less than 30 days before arrival then a charge equal to 30.00% of the stay will be made.
If a booking is cancelled less than 15 days before arrival then a charge equal to the full booking amount will be made.
In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged.